fbpx

HOW WE ARE HANDLING COVID-19

Everything you need to know about Ultrafresh purchase experience during the Coronavirus (COVID-19) outbreak. Our delivery service is fully operational across select Green Zones in India.

At Ultrafresh, we have always ensured the customer experience to be convenient, fast, and communicative. The ongoing uncertainty surrounding COVID-19 doesn’t change that, but there are a few things that we’re doing a little differently.

The vast majority of our modular solutions are available, ready to be custom-made and shipped to you from our manufacturing unit. So, if you’re looking to make your space a little more comfortable with a modular kitchen or a wardrobe right now, we’ve got what you need to do that.

CONTACTLESS DELIVERY & INSTALLATION

To help ensure the health and safety of our customers, our team, and the broader community we’ve introduced Contactless Delivery as our default delivery option. For us, Contactless Delivery means:
  • We’ll knock/buzz, and will greet you at your door while maintaining a six-foot social distance.
  • Our delivery and installation team will enter the house following complete sanitisation guidelines shared by WHO.
  • Your signature won’t be required — our team will simply photograph your order at your doorstep as proof of delivery.
We’ll work with you to provide installation services in a safe way for you and our teams. Please note that there are currently some areas and multi-tenant buildings where we’re unable to offer these services, in which case we’re happy to hold your order until we’re able to provide your requested service.

ADDITIONAL DELIVERY TEAM HEALTH AND SAFETY PRECAUTIONS

Our main priority is protecting the health and safety of employees and customers. In addition to implementing contactless delivery protocols, our own Ultrafresh Delivery Team and our delivery partners have implemented health and hygiene practices recommended by health authorities to ensure everyone stays safe.

Every one of our own delivery trucks is equipped with key sanitary items, including masks, latex gloves and sanitising wipes. Work gloves will be worn by our team whenever boxes are handled.

Once the delivery is complete, drivers are required to practice good hygiene and use an alcohol-based hand sanitizer or sanitizing wipes that contain at least 60% alcohol (when soap and water are not available to wash their hands).

Additionally, we have implemented the necessary measures to keep our workplace safe for employees, such as isolated shifts, mandated social distancing within the manufacturing unit, and increased sanitation. Our delivery drivers have been instructed to stay home if they show any sign of flu-like symptoms, and we have policies in place to offer paid sick leave to these employees.

Our delivery partners are also taking extra precautionary measures. While exact steps differ between carriers, they’re all following procedures in accordance with the health and hygiene practices recommended by health authorities.

We’ll continue to follow recommendations from public health organisations to keep our team, partners, and customers safe and healthy.

DELIVERY NETWORK STATUS

Our delivery service is currently fully operational in select Green Zones across India.

Note: Some return or exchange pick-ups may be impacted temporarily as a result of the measures we have taken to protect everyone’s health and safety. Please get in touch to discuss the return and exchange options available in your area.

If any disruptions occur or we’re temporarily unable to deliver to certain areas, our team will get in touch with affected customers to let them know, and we’ll work to deliver those orders as soon as we’re able to. We’ll also keep this page updated and list any areas with service interruptions.

If you have any questions about the status of your order and would like to speak with us directly, please get in touch.

YOUR COMMITMENT

For the safety of our staff and other customers, we trust that if you have a scheduled delivery, you’ll get in touch with us if you’re experiencing any flu-like symptoms and need to be in isolation. We’re more than happy to hold your order and complete the delivery at a later date.